What is a Reference No.? Can it be reused? What should I do if I forget to put my Reference No. for my deposit to imove account?

Reference No. is a unique transaction identification number generated in imove system used for deposit through banks or other financial institutions.

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Which countries and currencies are supported by this service?

All countries except those considered as High Risk by the international financial institutions such as OFAC and FATF.

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What’s the fee for using this service?

No fee for this service, but banks may charge some service fees for your remittance.

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How long will it take until the funds are deposited in my imove? What should I do if the funds have not been deposited into my imove?

We will process your deposit on the next business day after we receive your transfer.

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Can I withdraw my funds from my imove account to a third party via bank transfer?

When using Transfer to Bank service, both Personal and Business accounts need to add the bank information in advance.

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Is there a maximum limit for the amount of withdrawal through banks?

Quick Account: withdrawal to bank is not allowed

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I want to withdraw all the balance in my imove, but it’s prompting me that my balance is insufficient. What should I do?

Please confirm that there is sufficient balance to pay the processing fee when transferring funds.

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Are there any fees to use this service?

Yes, please refer to the Fee List on our website.

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