Why does my ETH deposit fail when I try to send funds from other cryptocurrency wallet?

1. We support ETH contract address, so please make sure your cryptocurrency wallet from which you send ETH supports contract address too;

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What wallet can I send cryptocurrencies from?

All wallets that can successfully deposit to the address provided by imove.

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How long does it take to credit funds to my imove account? What should I do if I haven't received money after I send cryptocurrencies?

It will be based on the confirming time of the blockchain.

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In what currencies will the funds be reflected as, in my imove?

Your funds will be reflected in your imove account in the original cryptocurrency that you send.

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What are the fees associated with this service?

imove does not charge any fees for use of this service.

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What is "Cryptocurrency Payout" service?

"Cryptocurrency Payout" allows users to send cryptocurrencies from their imove account to any other cryptocurrency wallet anytime,

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Is there any transaction limit for transferring cryptocurrrencies?

Maximum transfer amount:
Personal: USD 50,000 per day or equivalent

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What should I do if I haven't received the money after I send cryptocurrencies?

Please contact imove customer support team with your transaction number.

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How long does it take for me to receive my funds?

1~2 business day(s)
Processing time may be delayed during weekends or holidays.

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